# Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Eureka Solutions LLC ("we," "us," or "our"), the operating legal entity for the application Seller Sync, collects, uses, shares, and protects your information. By accessing or using Seller Sync, you agree to the collection and use of information in accordance with this Privacy Policy.

## 1. Information We Collect

### Account Information

When you create an account or use Seller Sync, we may collect information such as your name, email address, company name, business details, login credentials, and other information needed to manage your account.

### TikTok Shop and Business Data

Seller Sync may collect or access data from TikTok Shop, TikTok Business Center, Advertising APIs, Reports APIs, or other approved TikTok API integrations when you authorize our platform. This may include shop performance data, order data, product data, advertising data, campaign data, reporting data, and related business metrics.

### Usage Data

We may automatically collect usage data when you access Seller Sync. This may include your IP address, browser type, device information, pages visited, time spent on pages, login activity, system activity, and diagnostic data used to improve performance and security.

### Payment and Billing Information

If you subscribe to a paid plan, payment information may be processed through third-party payment providers such as Stripe. We do not directly store full credit card details unless required and securely handled by an authorized payment provider.

## 2. How We Use Your Information

We may use collected information to:

- Provide, operate, and maintain Seller Sync;
- Manage your account and subscription;
- Connect your authorized TikTok Shop or Business Center data to the dashboard;
- Display, organize, analyze, and export business, shop, advertising, and reporting data;
- Improve dashboard performance, reporting, user experience, and platform reliability;
- Provide customer support and respond to requests;
- Send service updates, security notices, billing notices, and product-related communications;
- Monitor usage, prevent fraud, protect platform security, and troubleshoot technical issues;
- Comply with legal, tax, contractual, and regulatory obligations.

We do not sell your personal information.

## 3. TikTok API Data

Seller Sync only accesses TikTok-related data that you authorize through approved API permissions. The data is used to provide dashboard, reporting, analytics, export, and account management features within Seller Sync.

We do not use your TikTok Shop, Business Center, advertising, reporting, or customer data to train generalized AI models. Any AI-assisted or analytics-related feature, if introduced, will be designed to support your account experience and business reporting, not to sell or misuse your data.

## 4. Sharing Your Information

We may share information only when necessary, including:

- With service providers that help us operate Seller Sync, such as hosting, cloud infrastructure, analytics, database, payment, support, and security providers;
- With payment processors to manage billing and subscriptions;
- With authorized integrations, including TikTok APIs, when required to provide the service;
- With affiliates, contractors, or team members who need access to support platform operations;
- During a business transfer, such as a merger, acquisition, financing, or sale of assets;
- When required by law, court order, government request, or to protect our legal rights;
- With your consent or at your direction.

## 5. Data Retention

We retain personal, account, business, and usage data only for as long as necessary to provide Seller Sync, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Upon canceling your subscription, we keep a record of your data for a maximum of 30-60 days, thereafter all records will be removed permanently from our servers. You may request deletion of your account or certain personal information at any time by contacting us.

## 6. Data Security

We take commercially reasonable steps to protect your information using administrative, technical, and organizational safeguards.

## 7. Third-Party Services and Links

Seller Sync may connect to or contain links to third-party platforms, as needed to fulfill operational requirements of the app, including TikTok, Stripe, cloud providers, analytics providers, and other business tools.

## 8. Children's Privacy

Seller Sync is intended for businesses and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

## 9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date. We encourage users to review this Privacy Policy periodically.

## 10. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us using the formal legal entity details below:

- **Company Legal Name:** Eureka Solutions LLC
- **Application Name:** Seller Sync
- **Email Address:** support@seller-sync.co
- **Mailing Address:** 1401 21st Street, Ste-R, Sacramento CA 95811